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Visitor and hour changes

For the safety of everyone involved, Adirondack Health has implemented some temporary changes in visitor policy and hours for its outpatient pharmacy.


Adirondack Medical Center

Due to the increased prevalence of COVID-19 in the region, Adirondack Health has suspended most patient visitation in hospital and acute care settings.

Exceptions will continue to be made for one support person in certain instances, namely:

•         Labor and delivery

•         Pediatric patients

•         Person deemed essential in the care and treatment of the patient (i.e., caregiver to a member of the developmentally disabled population)

•         End-of-life situations deemed compassionate care at the discretion of the medical team

•         Family care conferences deemed necessary by the provider to facilitate significant care decisions

•         Emergency room patients

•         Ambulatory surgery patients upon discharge, if deemed necessary for the ongoing care and support of the patient

 All visitors must be at least 18 years old, with rare exceptions handled on a case-by-case basis by the hospital and medical team.

Additionally, all visitors must undergo COVID-19 health screenings and temperature checks at the AMC lobby entrance, and also provide their names, contact information, date(s) of their visit(s), and names of the patients they are visiting, in accordance with state health department requirements. All visitors will be provided, and must wear at all times, appropriate personal protective equipment, as recommended by the state health department and the federal Centers for Disease Control and Prevention.

Mercy Living Center

Effective immediately, Mercy Living Center is open to visitation.

Though not mandatory, we continue to encourage visits between the hours of 9 a.m. and 5 p.m., and the scheduling of visits in advance.

This helps us to best accommodate visitation, particularly in semi-private rooms.

To schedule your visit, please call us at 518-359-8867.

Gift shop items available for in-hospital delivery

Flowers and stuffed animals are now available for in-hospital delivery at Adirondack Medical Center, with credit card payment over the phone.

To place an order, please contact us at 518-897-2469.

Pharmacy hours

Our outpatient pharmacy is open 8 a.m. to 4 p.m. Monday through Friday.