Billing and insurance

Guiding you through payment

Our pledge is to answer your billing and payment questions in a courteous, confidential and timely manner.

Our billing staff and financial counselors are available to assist you with any questions you may have about your bill. If you do not have health insurance and worry you may not be able to pay for your care, we may be able to help.

You are responsible for payment of co-pays or deductibles at the time of service. Upon discharge, your bill will be sent to your insurance provider, and you will be sent a statement for any balance due. An Explanation of Benefits statement, which is not a bill, may also be sent to you.

You may receive more than one bill for services performed at Adirondack Health. If you have any questions or need information about your bill, please call the number listed on your statement. For secure, online bill payment click here.

If you cannot pay your bill, Adirondack Health has financial counselors to assist you. Email our billing office at or call 518-897-2217 for more information.

The Patient Protection and Affordable Care Act requires all hospitals to annually publish access to hospital pricing information. This pricing does not include physician or other professional provider charges. The links below may serve as a guide to those services, charges, and reimbursement for Adirondack Health based on data compiled from the Centers for Medicare Services and the New York State Department of Health.

Centers for Medicare and Medicaid Services
Health Data NY

Adirondack Health Charge Description Master (CDM)

The Charge Description Master (CDM), or chargemaster, is a comprehensive listing of items that could be billed to a patient, payor, or healthcare provider. The listed prices do not necessarily reflect the out-of-pocket costs that patients are likely to pay. Patients may receive a better estimate by consulting directly with their insurance carrier.

Per FY19 IPPS Final Rule CMS-1694-F, the Adirondack Health CDM can now be viewed by simply selecting the appropriate hyperlink below.

Starting Jan. 1, 2019, the viewable CDM will be updated every three months.

For further clarification regarding Adirondack Health charges (non-laboratory related), please contact our patient financial services department at 518-897-2222 to schedule an appointment.

For further clarification regarding Adirondack Health laboratory charges, please contact our laboratory at 518-897-2241 or 518-897-2249 to schedule an appointment.

For further clarification regarding Mercy Living Center charges, please contact Mercy Living Center at 518-897-2237 to schedule an appointment.

In the coming year, Adirondack Health will work diligently to present additional healthcare pricing and quality transparency information, including clinical resource/utilization management data and estimated out-of-pocket costs for insured patients.