Medical records
Obtain Medical RecordsHealth Information ManagementHealth Information ExchangeElectronic Medical Records

Patient portal

As part of HIXNY,  Adirondack Health uses a patient portal to give patients access online to their medical records. The patient portal facilitates better communication with your physician's office by providing secure and convenient access from the comfort and privacy of your own home or office.

Our health centers offer an independent patient portal using their electronic medical record software, e ClinicalWorks (eCW). The information in this portal pertains to care received at the health center.  To request access to or assistance with the eCW patient portal, please contact the health center’s office during normal business hours.

A. (eCW Patient Portal) If you are an established patient in one of our health centers, click here to access your patient portal.

B. (My Health Record NY) If you are not an established patient in one of our health centers, or if you had a recent stay in the hospital or outpatient lab work, click here to access your patient portal.

Currently the content features Adirondack Medical Center inpatient and outpatient hospital records including, but not limited to, medication lists, allergy information, inpatient and outpatient laboratory results, and discharge instructions. 

In addition, if you have been treated at another facility that participates in My Health Record NY, records from those facilities will also be available to you based on the nature of information they have agreed to include in this portal.

If you were not enrolled in My Health Record NY during your registration process and would like access, please contact our Health Information Management Department at 518-897-2520 or

You can also download an enrollment form by clicking here. After you complete the form, you can mail it to the Health Information Management Department, Adirondack Health, 2233 State Route 86, Saranac Lake, NY 12983, or you can fax it to 518-891-5097.

Obtain your Adirondack Health Medical Records

  • Most people just need a portion of their record, though you can get your whole record if needed.
    Please note on the form exactly what information you need.
  • A statutory fee may be charged to cover the costs of copying, mailing, and other supplies associated with your request.
  • Adirondack Health only keeps medical records on file for the past seven years

To obtain your Adirondack Health medical records, you can:

  1. Complete an electronic authorization form by clicking here.
    *Note: You will need to provide a photo of your ID
  2. Download and print an authorization form by clicking here.

The completed form can be mailed, faxed or dropped off to the Health Information Management (HIM) Department, located at Adirondack Medical Center in Saranac Lake.

You will need a form of ID to pick up medical records (example: driver’s license)

2233 State Route 86
PO Box 471
Saranac Lake, NY 12983
Fax: 518-897-4575
Our hours of operation are 8 a.m. to 4:30 p.m. Monday through Friday

Send your records to another provider

On the authorization form, you can indicate where you want your records sent. Records sent to another healthcare provider or facility are not subject to any fees.

Transfer your records to us

If you're transferring care to one of our health centers or clinics, click here to download an authorization form you can use to request another provider disclose your records to us.

Obtain radiology images

To obtain copies of your radiology images, such as X-rays, CT scans or MRI films, please contact the Medical Imaging Department at 518-897-2944.

Obtain immunization records

To obtain copies of your immunization records or your child’s immunization records, please contact the primary care provider’s office.

Obtain a birth or death certificate

If you need to obtain a birth or death certificate, please contact the Harrietstown town hall at 518-891-1470.

If you have any further questions or concerns, please call Adirondack Health's HIM Department:

Release of information representative: 518-897-2567

HIM main line: 518-897-2520

Health Information Management

Also referred to as Medical Records

Adirondack Medical Center - Physicians and Surgeons Building
Behind the main hospital
2233 State Route 86, P.O. Box 471
Saranac Lake, NY 12983
Phone: 518-897-2520
Hours: 8 a.m. to 4:30 p.m. Monday through Friday

The Health Information Management department provides timely, secure and responsive access to your personal medical records and is responsible for storage and retrieval of patient health information across the Adirondack Health organization including:

  • Adirondack Medical Center (inpatient, outpatient, Lake Placid and Saranac Lake Emergency Departments, ambulatory surgery)
  • Lake Placid Health Center
  • Saranac Lake Health Center
  • Tupper Lake Health Center
  • Keene Health Center
  • Mercy Living Center (Tupper Lake)
  • Adirondack Health Specialty Clinics (Bariatrics, Cardiology, Rheumatology and Wound Care Treatment)

The department staff is composed of Coders, Transcriptionists and Clerks whose primary functions are to ensure that your health information is complete, accurate and is kept confidential. Health Information Management is organized into specific functions, which include: Release of Information, Record Processing, Coding, Dictation and Transcription, Privacy Concerns (HIPAA - Health Insurance Portability Accountability Act), and Tumor Registry.

Health Information Exchange

Your health information when and where it's needed

Adirondack Health participates in a collaboration of health plans, hospitals, physician practices and other entities in a 28-county geographic area, from New York City to the North Country and western Vermont, known as the Healthcare Information Exchange of New York (Hixny).   Hixny is a service that allows your health care providers to share information electronically with one another in real time, as opposed to using mail, fax or phone to share such information.

Hixny provides secure technology infrastructures and services to enable participating physicians, hospitals, health plans, and other health care providers to interact, share information resources, and conduct the business of health care in a collaborative manner. The goal is that your health care provider will have instant, secure access to your health information to help provide the best care in a medical emergency or routine office visit. Additional benefits include having accurate, up-to-date information, fewer duplicate tests, reduced risk of mistakes, easier second opinions and lower chance of drug interactions.

Only with your written permission may Adirondack Health access your health information through Hixny.  With your consent, Adirondack Health’s providers will be able to view your health information from other facilities that have partnered with Hixny to assist with your patient care and treatment decisions.

What do I need to do?

The next time you see your Adirondack Health provider or visit one of our facilities, you will be presented with a Hixny Consent Form.  By signing this form,  you will give Adirondack Health permission to access your health information through Hixny.

Electronic Medical Records

Electronic Medical Records are timely, portable and secure

Adirondack Health utilizes an Electronic Medical Record (EMR) program so that your health-care provider has access to your health history in a timely and efficient manner. A comprehensive EMR allows medical professionals to access your health information from a secure source throughout the Adirondack Health system. We are committed to the privacy, security and confidentiality of your medical record.

What is an electronic medical record?

An electronic medical record is a way for your physician to record and store health information on a computer. In the past, your doctor kept a paper chart. Now, with electronic medical records, a doctor or other healthcare provider (nurse, physician assistant or nurse practitioner) will enter your health information into a secure computer record.

Your doctors will now have your most important medical information at their fingertips. They will receive automatic reminders and alerts about your preventive health needs. If one of your prescriptions is recalled, your doctor can quickly let you know what to do. And in case of a disaster, such as a fire, it is more likely that your important health information will be saved.

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