Information is constantly changing and evolving with COVID-19 (novel coronavirus). With that in mind, we are directing any member of the public with questions about it to click here to visit the state health department website on COVID-19, as it has the most relevant, up-to-date information.
If you have any questions or concerns or are looking for additional information, please call the hotline set up by the New York State Department of Health: 1-888-364-3065. If you simply have questions, it's essential that you use this number rather than contacting the hospital, which will need all of its resources to treat sick patients.
If you think you may be sick with COVID-19, the best thing to do is to stay home and recover there. There is currently no treatment specific to COVID-19 - the only course of action is to treat the symptoms associated with it.
If you need medical assistance, please call our COVID-19 screening and triage clinic at 518-897-2462.
Most people who get sick with COVID-19 will experience mild symptoms and recover. If you get sick with it, you should:
Everyone should do the following to avoid getting sick or to avoid spreading the virus to others:
Many people have a difficult time self-isolating, and mental health problems may arise or be amplified during this time. The state has set up a web page with mental health resources, and a phone line for anyone who needs emotional support: 1-844-863-9314.
Adirondack Health has been humbled by the many generous offers from community members looking for ways to help during the spread of COVID-19. We are deeply grateful and recognize many feel the need to do something to help in times like these. We know that working together we will overcome this crisis.
Consider a monetary contribution to the Adirondack Health Foundation's COVID-19 Community Response Fund. A donation to this fund will ensure Adirondack Health has money available to use during this unprecedented crisis. Click here to donate online, or send a check to:
Adirondack Health Foundation
COVID-19 Community Response Fund
PO Box 120
Saranac Lake, NY 12983
We would also appreciate donations of:
Many sewers have expressed an interested in helping. We have identified a way that your help would be incredibly useful: Our nursing staff would appreciate the headbands pictured below. When nurses wear masks all day, their ears can get sore easily, so these headbands have buttons on them to hold the masks in place while stopping the strain on ears. Find your favorite headband pattern, and sew large buttons on the sides near the ears - quick and easy!
We DO NOT need homemade face mask or mask shields. While we deeply appreciate the gesture, homemade masks are not personal protection equipment (PPE) and would only be used in an extreme shortage situation.
If you have any of these items available to donate, please contact Hannah Hanford at firstname.lastname@example.org or call 518-897-2348.
Consider donating blood. Many blood drives have been canceled due to the pandemic, and blood shortages are expected. If you are feeling well and are in Plattsburgh, stop by the Adirondack Regional Blood Center at 85 Plaza Blvd, Suite 102, to donate.
Scammers are offering COVID-19 tests to Medicare beneficiaries in exchange for personal details, including Medicare information. However, the services are unapproved and illegitimate.
Be suspicious of the following:
A doctor or other trusted healthcare provider should assess your condition and approve any COVID-19 testing.
For the safety of everyone involved, Adirondack Health is restricting visitors to Mercy Living Center and Adirondack Medical Center.
The hospital is closed to all visitors, in accordance with guidance issued by the state Department of Health.
Exceptions will be made in rare circumstances: if it's medically necessary (like if the visitor is essential to the care of the patient) or for family members or legal representatives of patients in imminent end-of-life situations. Any visitor meeting these exceptions will be screened for COVID-19 symptoms - cough, fever or shortness of breath - or potential exposure to someone with COVID-19. The length and frequency of visits will be minimized to the greatest extent possible.
Our nursing home in Tupper Lake is closed to all visitors. We are following the state’s directive under Gov. Andrew Cuomo to protect the most at-risk population, the elderly, from the spread of the virus.
If a patient is receiving end-of-life care or under dire circumstances (with the use of protective equipment), special considerations may be made.
All staff are required to wear masks and will be monitored for symptoms.
The state has directed gyms to shut down, so the Adirondack Health Medical Fitness Center is closed. All Fit for Life and cardiac rehabilitation sessions are also canceled until further notice.
The gift shop at Adirondack Medical Center is closed, and all volunteer services are currently suspended.
Who is being tested for COVID-19?
COVID-19 testing at Adirondack Health is restricted to inpatients and those who are sick enough to be admitted at Adirondack Medical Center.
Adirondack Health still has the supplies necessary to conduct COVID-19 tests. The testing policy has been put in place because there are national testing supply shortages, and there's uncertainty about when backordered supplies can be delivered.
Why can't I get in the door I normally enter through at the hospital?
To limit the spread of viruses, we have locked all the hospital doors except for the main lobby entrance. Anyone who needs to come to the hospital will be screened by our staff as they enter.
Why are we not allowing visitors at Mercy Living Center?
We are following the state’s directive under Gov. Andrew Cuomo to protect the most at-risk population, the elderly, from the spread of the virus. This may be reviewed for patients with end-of-life care or under dire circumstances (with the use of protective equipment). All staff are being asked to wear masks and will be monitored for symptoms.
Do we have enough test kits?
We have adequate supplies to take specimens from patients to send out to the state labs for testing.
What should I do if you’re flying back from a foreign country or returning from a cruise?
If you recently traveled, the CDC is recommending you self-isolate for 14 days. For more information about the risks of travel amid the COVID-19 pandemic, visit www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.
The best way to prevent the spread of COVID-19 continues to be good hygiene practices that should also be followed for flu prevention or any time:
Honestly, it is hard to overdo it, especially during flu season: Wet, lather, scrub for at least 20 seconds, rinse and dry. Consider keeping an alcohol-based hand sanitizer around for those times when soap and water might not be readily available. Click here to visit the CDC's website, where detailed information on proper handwashing can be found.
And, if you must touch your face, wash your hands immediately before doing so. Mucus membranes on your face are the openings through which respiratory infections enter your body.
Then wash your hands anyway.
If you come down with any kind of communicable disease, often defined by a fever and any other symptom, do your best to keep it out of schools, workplaces, etc. We understand the tough balance that exists between calling in sick and meeting your monthly bills. Just try to use your best judgment.
Adirondack Health is closely monitoring the situation. We have been taking the following precautions since the outbreak began:
March 27, 2020
President and CEO Sylvia Getman, Chief Medical Officer Dr. Darci Beiras and Communications Director Matt Scollin answered questions from the community in a Q&A hosted by the Saranac Lake Area Chamber of Commerce.
March 25, 2020
March 23, 2020
March 19, 2020
Chief Medical Officer Dr. Darci Beiras spoke to Adirondack 105 and 93.3 &102.1 The Mix about COVID-19, Adirondack Health's preparations for it, and what you can do to help prevent it from spreading.
This site is provided for educational and informational purposes only and does not constitute providing medical advice or professional services. All information is meant for use by healthcare workers and not the general public. If you think you may have a medical emergency, call 911 or go to the nearest emergency room immediately. No physician-patient relationship is created by this website or its use. Neither Adirondack Health nor its employees, nor any contributor to this web site, makes any representations or warranties, express or implied, with respect to the information provided herein or to its use.